We'd love to help, and while we hate to have to send you somewhere else to solve the problem, you'll need to contact Apple directly.
Go to: https://support.apple.com/contact
Beneath "Talk to Us," click on "Get Help" and make this series of selections:
Get Help >> iTunes & Apple Music >> iTunes Store >> Other iTunes Store Topics >> The Topic Is Not Listed
At this point you can let Apple know about the issue and they can provide a resolution.